FAQs
Do you ship cigars and wine within California?
Yes! We can ship cigars and wine to eligible addresses throughout the state of California. Shipping orders must be placed by phone, so please give us a call and our team will be happy to assist you with your order. Age verification and applicable shipping restrictions apply.
What products can I order online?
Our online store offers a selection of cigars, wine, beer, spirits, accessories, and other products available at Complex. Product selection and availability may change from time to time.
Do I need to be 21 or older to place an order?
Yes. You must be 21 years of age or older to purchase age-restricted products. Valid government-issued photo identification may be required at pickup or delivery.
Is ID required for delivery?
Yes. A valid government-issued photo ID showing that the recipient is 21 or older must be presented when required. Age-restricted orders cannot be left unattended.
Do you offer local delivery?
Yes. Local delivery is available to eligible addresses within our delivery area. Enter your delivery address at checkout to see available delivery options and any applicable fees.
How far do you deliver?
Delivery availability depends on your address. Enter your delivery address during checkout to confirm whether your location is within our current delivery area.
Do you offer same-day delivery?
Same-day delivery may be available depending on your location, the time your order is placed, product availability, and delivery capacity. Available delivery options will be shown during checkout
Do you offer special delivery options for large or bulk orders?
Yes. For larger or bulk orders, we may be able to make special delivery accommodations throughout the Greater Los Angeles area, including locations outside our standard delivery zone. Please give us a call to discuss your order, delivery location, and available options.
Can I pick up my order at Complex?
Yes. Select pickup at checkout when available. We’ll notify you when your order is ready.
How long does it take for a pickup order to be ready?
Most orders are prepared as quickly as possible during business hours. You’ll receive a notification when your order is ready for pickup.
What happens if an item I ordered is out of stock?
If an item becomes unavailable after your order is placed, we’ll contact you. Depending on the situation, we may offer a comparable substitution or refund the unavailable item.
Are your cigars stored in a humidor?
Yes. Our cigars are stored under controlled conditions to help maintain proper humidity and freshness until purchase.
Will the cigar I receive look exactly like the picture online?
We make every effort to accurately represent our products. Because cigars are handmade using natural tobacco, slight variations in wrapper color, texture, size, and appearance are normal.
Can I purchase cigars by the box or request a cigar that I don’t see online?
Absolutely! If you’re interested in purchasing cigars by the box, ordering larger quantities, or looking for a specific cigar or product that you don’t see on our website, please give us a call. Our team will be happy to check availability, help with special requests and assist you with your order.
Can I order individual cigars or do I have to purchase a box?
Many of our cigars are available individually, while others may also be available by the pack or box. Available purchase options will be displayed on each product page. For box purchases or larger orders, feel free to call us directly.
Can you help me choose a cigar, wine, beer or spirit?
Absolutely. If you’re not sure what to choose, give us a call or visit Complex. Our team can help you find options based on your preferences, occasion, and price range.
Can I make a special product request?
Yes. If there’s a particular cigar, wine, beer, spirit, or other product you’re looking for that isn’t currently listed online, please give us a call. We’ll be happy to check availability or see if we can special order it for you.
Can I return alcohol or tobacco products?
Returns and exchanges are subject to applicable laws and our store policy. If you receive an incorrect or damaged product, please contact us as soon as possible so we can review the issue.
Can someone else receive my delivery?
For age-restricted orders, the person accepting the delivery must meet all applicable age and identification requirements. Age-restricted orders cannot be left with minors or unattended.
Are prices online the same as in-store?
Prices, promotions and availability may occasionally differ between our online store and physical location. The price displayed when you place your online order is the price applicable to that purchase
How can I contact Complex about my order or a special request?
If you have questions about an order, product availability, cigar boxes, special requests, bulk purchases, pickup or delivery please give us a call. Our team will be happy to assist you. If you’re contacting us about an existing order, please have your order number available.